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About our Customer Service Team

When I call, am I through to the Leisure Centre?

No, you are through to the Customer Service Team. We take all calls and enquiries for all Active Nottingham leisure centres, and are able to help you in any way.

About the Active Nottingham community

What is an Active Nottingham account and how do I get one?

Creating a FREE Active Nottingham account will allow you to book online and get a discount on activities. Head to activenottingham.com/account to find out more.

What is the difference between full, concession and Active Nottingham prices?

Full price is the price you pay for any activities if you don't have an Active Nottingham account.
The Active Nottingham price is for those who have a registered Active Nottingham account with us (and choose to pay as they go).
The concession prices are for Nottingham City residents who are over the age of 60 or in receipt of benefits. This price also applies to any child who lives within the City boundary.

What benefits allow me to claim the concession price?

To be granted up to 50% off you will need to be a Nottingham City Council resident in receipt of Jobseekers Allowance/Universal Credit, Income Support, Employment and Support Allowance, along with DLA/PIP. A benefit award letter dated within the previous three months and proof of residency must be emailed to sportandleisure@nottinghamcity.gov.uk in order for this to be applied. Proof of ongoing eligibility to access this rate will be required annually.

I lost my Active Nottingham card/fob/wristband, can I get a replacement?

That's not a problem. Pop into one of our six Active Nottingham Leisure Centres and a member of the reception team will be able to help. To replace a card/fob/wristband there is a replacement fee of £3.