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We’re safely reopening in line with the government’s four-step roadmap out of lockdown, and we can’t wait to see you again: activenottingham.com/welcome-back

FAQs

Spring reopening

What about my membership?

Don't worry – we'll be getting in touch with you directly about your membership. You won't be out of pocket, and you don't need to do anything. Head to activenottingham.com/value-promise to find out more.

About our new Digital membership

Why a new membership?

Our new Digital membership enables you to stay connected to our centres while we're closed. For just £4.99 per month, you can access an extensive, live-streamed programme of classes delivered by your favourite group fitness instructors as well as a library of pre-recorded classes and more. Head to activenottingham.com/digital to find out more.

About our Customer Service Team

When I call, am I through to the Centre?

No, you are through to the Customer Service Team. We take all calls and enquiries for all Active Nottingham leisure centres, and are able to help you in any way. Our lines will be closed over this lockdown period; however, feel free to email us at sportandleisure@nottinghamcity.gov.uk.

About the Active Nottingham community

What is an Active Nottingham account and how do I get one?

Creating a FREE Active Nottingham account will allow you to book online and get a discount on activities. Head to activenottingham.com/account to find out more.

What is the difference between full, concession and Active Nottingham prices?

Full price is the price you pay for any activities if you don't have an Active Nottingham account.
The Active Nottingham price is for those who have a registered Active Nottingham account with us.
Concession rate is for City residents who are over the age of 60 or in receipt of benefits. This price also applies to any child who lives within the City boundary.

What benefits allow me to claim the concession price?

To be granted up to 50% off you will need to be a Nottingham City Council resident in receipt of Jobseekers Allowance/Universal Credit, Income Support, Employment and Support Allowance, along with DLA/PIP. A benefit award letter dated within the previous three months and proof of residency must be emailed to sportandleisure@nottinghamcity.gov.uk in order for this to be applied. Proof of ongoing eligibility to access this rate will be required annually.

I lost my Active Nottingham card/fob/wristband, can I get a replacement?

That's not a problem. Call our Customer Service team on 0115 876 1600 to order a new card/fob/wristband and pay £3 over the phone, before visiting a centre. On arrival, ask at Reception and the team there will be on hand to help.