If you are setting one for the first time, you can reset this by following the forgotten password link here. - Add your email address to the box provided and press 'Request Password'. - You will then be sent details on obtaining a new password. If you're still having trouble, click here to log this with our team.
Our online profiles and booking system require you to have an email address. If you do not have an email address you will need to set one up.
If you have an Active Nottingham account, Fitness+ or Swim+ membership, please ensure you have logged in to your profile to see the correct details. If you haven't logged into your account, you will see the "Full Price" costs for activities. Dependant on the membership you have with Active Nottingham will determine if you need to pay for an activity. For example: - You have a Swim+ membership but are trying to book the gym. Access to the gym isn't included in a Swim+ membership, so you will need to pay for this session or - You have a Fitness+ membership and are trying to book a racket sport. Racket sports aren't included in this membership and must be paid for If you're still having issues (and you do have the correct membership for the activity you are trying to book), please get in touch with a member of our team.
Payments are required at the time of making a booking (whether that is for an 'on-the-day' booking or an activity booked in advance). Therefore we recommend if you want to pay in cash, this will need to be done locally at an Active Nottingham leisure centre. Please check with your local centre for more details.
If you are a member, your membership type may include activities, so a charge will not apply when booking. Activities not included in your membership may be available at a discounted fee. Pay as You Go members will pay a discounted fee to participate in an activity at participating locations included within their membership. To create a Pay As You Go Active Nottingham account, click here. Those who do not wish to create a Pay As You Go account, or join a membership, will pay the full fee charged to participate in an activity.
Bookings can be made up to 7 days in advance for book and pay (pay as you go) and those with a current annual or direct debit Active Nottingham membership. All activity bookings are subject to availability at the time of booking. The service does not guarantee the availability of courts, classes or sessions as these are on a first-come, first-served basis. The booking window for activities opens up at 7am, 7 days in advance - be quick and book on. If your favourite class is full, why not add yourself to the waiting list?
We encourage booking activities in advance to guarantee your date and time. The booking window for activities opens up at 7am, 7 days in advance - be quick and book on. If your favourite class is full, why not add yourself to the waiting list? You can book via the Active Nottingham app - download the app here or via your preferred leisure centre website page here.
You do not have to be a member to attend an activity or make a booking, however, you will need to create a free online account before you can book an activity. Active Nottingham accounts are also available and provide the account holder with discounted activity fees if they do not wish to join a membership. Visit the Active Nottingham website and follow the instructions online. Read our guides to booking to learn how to create a free online account as a non-member.
Yes, you can book sessions at other Active Nottingham leisure centres. Our Fitness+ and Swim+ memberships include access to all 6 gyms*, health suites, swimming pools and over 300 classes* (split over the 6 leisure centres). *Depends on which membership is taken. To find your nearest leisure centre click here.
You do not need to bring confirmation, you will need to scan your card/wristband/keycard at the turnstile to confirm your attendance. If you don't have a card/wristband/keycard, you will need to speak to a member of the team on arrival at the centre. Should you fail to bring your card/wristband/keycard with you to confirm your attendance you may risk being delayed entry in the facility or turned away.
Late cancellation and non-attendance for pre-booked activities apply to the following activities: - Public Swimming, Group Fitness, and Group Cycling When a member/account holder fails to show up for a pre-booked session or cancels with less than 1 hour’s notice of the session start time, preventing other members from accessing a session, a 'strike' will be added to your account. If you accrue 3 strikes within a 30-day period, your advance booking privileges will be revoked for 7 days. You will still be allowed to book activities that occur on the day. Once your 7 days are over, your advance booking ability will return.
You can view available activities and session times on the Active Nottingham app. Alternatively, each Active Nottingham leisure centre has an activity timetable, which can be found on each leisure centre's web page. Search for your centre here.
Fitness classes vary in length depending on the discipline from 30, 45, 60 minutes. Please check the Active Nottingham app or website for details of a particular class length.
Of course, you can! Most of our fitness classes are suitable for all ages and abilities and are encouraged to work at your own pace along with our fitness instructor’s guidance. The Active Nottingham app and website advise the intensity level of a class if you're unsure which type to go for. Level 1 - Beginner Level 2 - Intermediate Level 3 - Advanced
We encourage users to pre-book online or via the Active Nottingham app. Our team will be available to help if you would prefer to walk-in and speak with someone in person. All online, app and walk-in activity bookings are subject to availability.
If you are no longer able to attend a booked activity, please cancel your booking at least 1 hours prior to the start of your booking so the slot can be given to the next person on the waiting list. If you fail to cancel, you will accrue 1 'strike'. If you accrue 3 strikes within a 30 day period, your advance booking privileges will be revoked for 7 days. You will still be allowed to book activities that occur on the day. Once your 7 days are over, your advance booking ability will return.
Yes, you can bring your carer with you. If you are paying to use our facilities, your carer won't require a membership and will be allowed free access when accompanying you to the changing rooms and your activity.
We encourage users to bring/use their own equipment where possible in our fitness classes but fitness equipment will be provided where needed. Please remember to wipe down all equipment before and after use with the provided cleaning materials.
You may request that we freeze your monthly prepaid membership if you are temporarily unable to continue participating due to pregnancy or medical reasons. If you’d like to freeze your membership type, please click here. You will then be taken to the Nottingham City Council website to complete the form online. Please be aware that a freeze can only be started on the 5th and be applied for a minimum of 2 and a maximum of 4 months at a cost of £6.99 per month. We may require reasonable evidence to support your request which can be uploaded when submitting a membership freeze request.
With an Active Nottingham membership, you have access to all 6 leisure centres, so there is no need to change your 'home centre' as you can still view and book sessions at any location.
We're sorry you want to cancel. Before you go, depending on your membership, do you know you can freeze your membership for £6.99 p/m, this locks in your current rate and great value price until you’re ready to come back. To cancel you must check our Terms and Conditions to see if you’re eligible. 30 days notice is required for all cancellations, as per our Terms and Conditions as a final Direct Debit payment may be required, depending on the date you submit. If you'd still like to cancel your membership, please click here and you’ll be taken to a Nottingham City Council page. Sign in or 'Continue without an account', complete the cancellation form and submit. You'll receive an auto-reply on submission and a second when your request has been actioned. We will be very sorry to see you leave and we’re always here if you’d like to come back.
In accordance with Active Nottingham membership Terms and Conditions, all Direct Debit payments will be collected from your account on the 5th of every month. Where the 5th falls on a weekend/Bank Holiday your Direct Debit will be collected on the next working day after. Bank details can be updated, provided you have an active Direct Debit instruction. Please contact the Customer Service Team here as soon as possible if you require assistance.
Feel free to contact us using this 'Contact Us' form.
We have a range of Active Nottingham memberships to make the most of a healthier, more active lifestyle with access to our gyms, swimming pools, fitness classes and health suites. Explore the options available here.
View the memberships section of our website for further information about joining as a new member.
Of course you can, tours of Active Nottingham leisure centres are available with a member of the centre team. Click here to enquire about a tour, or pop into your local leisure centre.
Full price is the price you pay for any activities if you don't have an Active Nottingham account. The Active Nottingham price is for those who have a registered Active Nottingham account with us (and choose to pay as they go). The concession prices are for Nottingham City residents who are over the age of 60 or in receipt of benefits. This price also applies to any child who lives within the City boundary. If you have chosen a Corporate, Student or Inclusive membership, please ensure you bring your proof of eligibility with you on your first visit, until this is received you will not be able to make any advance bookings via the app or website.
To access concessionary savings of up to 50%, we ask that you provide proof of your address and your entitlement due to age, disability or receipt of benefits. To check if you live within Nottingham City, use this handy postcode checker which will advise if your address is within the City boundary. We accept the following forms of proof, listed here. When your documentation is due to expire you will be required to provide us with a copy of the new documentation before the expiry date, your membership may be suspended if new documentation is not provided.
That's not a problem. Pop into one of our six Active Nottingham Leisure Centres and a member of the reception team will be able to help. To replace a card/fob/wristband there is a replacement fee of £3. Please note, only 1 item can be used. If you lose one and replace it, the old device will be deactivated and no longer available for use should you locate it again.
Use our centre finder to search for your nearest Active Nottingham leisure centre. Many of our leisure centres have on-site car parking. The exception is Victoria Leisure Centre, which does not have car parking due to its city centre location and is easily accessible via public transport, walking or cycling.
Our leisure centres do have bike stores and/or bike racks available. Please use the centre finder for more information.
Lost property will be kept for a short period of time. If you have lost an item, please speak to a member of staff at your local centre who can look into this for you. Please do not bring valuables to the leisure centre.
Feedback is important to us, and if you feel we have got something wrong or left you feeling dissatisfied we’d like to hear from you. If you feel that we have done a good job, we would love to hear about that too. To leave feedback, click here.
Children aged 13 years and under are not allowed in the gym area. All children 14-16 years must be accompanied at all times by a responsible person aged 17 years and over.
Our "welcome to the gym" video guides you through what to do when you visit us for the first time and will help support your health and fitness programme, as well as making sure you're using the equipment safely. Watch the video here.
Yes we do. Gym users will be expected to wipe down their own equipment before and after use. Disinfectant wipes are provided in each gym to wipe equipment with. Members are asked not to use their sweat towels to wipe down equipment.
Yes we do, you find them here.
Please refer to the timetable here or your Active Nottingham app for the most up-to-date times (as the building opening hours differ from the facility opening times).
To ensure everyone's safety, please read through our swimming rules below - Health commitment statement - Facility guidelines - Swimming pool, health suite guidance and etiquette - Swimmer ratios for Harvey Hadden Sports Village and Djanogly Community Leisure Centre pools - Swimmer ratios for all other pools
Swim for All - Open swimming sessions for anyone who wants to hop in for a swim. With lanes to separate the pool, this is available for all strengths of swimmers. Swim for Fun - an exciting, imaginative session for children, young people and families to enjoy with toys and floats. Swim for Fitness - A fun, active session for those looking to keep fit and workout in the water. Lanes are provided for this session, so you can go at your own pace whilst enjoying a sociable swim. Only swimmers over the age of 14 are permitted. Swim for Health - An open swimming session for everyone, particularly for those swimmers with health conditions, a disability, those wanting to improve water confidence, or simply enjoying a quieter, relaxed pool time. Swim for Relaxation - designed to be a peaceful, low-energy swim session for those wanting a swim to enjoy at their own pace. Includes lanes for those wishing to do length swimming, making this a great way to relax (for swimmers over the age of 17 years). Swim for Ladies - dedicated women's-only swimming sessions for girls and ladies aged 14+. Swim for All/Fun with Flume - Great way to work on your swimming skills whilst enjoying our great child-friendly flume (Clifton and Southglade Leisure Centre only). The Swim for All Flume session at Clifton Leisure Centre takes place in their leisure pool and is not recommended for anyone wanting to swim lengths due to pool depth.
Pool hoists are available at each Active Nottingham leisure centre swimming pool for customers who require them. Please speak to a member of the team upon arrival.
Please wear suitable, safe, decent and hygienic swimming attire (no football shorts or shorts longer than knee length, tracksuit bottoms or see-through items). Babies must wear swim nappies for all swimming pool sessions.
Our water management systems have been reviewed with industry guidance to meet a high standard of safety. All our pools are disinfected with chlorine in-line with industry standards.
We recommend all customers to pre-book online or via the Active Nottingham app. If you prefer to walk-in and speak to someone, this is also available. All online, app and walk-in bookings are subject to availability.
Photos/filming is not permitted without the permission of the leisure centre management team. Commercial photography/filming requests can be submitted to the leisure centre management team. Photographs/filming is not permitted in the gym/changing area or swimming pool spectator areas.
If you're interested in booking a leisure centre for a public, private or commercial event please get in touch with our team here.
If you are unable to visit us in person at an Active Nottingham leisure centre, there are a number of other ways to get in touch with us for support. Via the Active Nottingham website chat box (it will automatically appear in the bottom right-hand corner of the screen when you visit the Active Nottingham homepage). Via the Contact Us page. Via our Nottingham Swim School or Fitness+ enquiry form.