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We’re safely reopening in line with the government’s four-step roadmap out of lockdown, and we can’t wait to see you again: activenottingham.com/welcome-back

Our promise
to you

You don’t need to do anything, and you won’t be out of pocket due to coronavirus restrictions.
What this means

Our value promise

Following the announcement on the easing of restrictions, we’ve been working hard to clarify all implications and take the best possible action to benefit you and our staff.  We’re committed to providing value.  Take a look at our reopening roadmap.

What this means for you

Customers who pay by Direct Debit

Customers who pay by Direct Debit

This includes Flexible Fitness 12-month agreements and rolling monthly memberships as well as Swim School (swimming lessons) and Play Tennis (tennis coaching).

We’ve been in touch directly with each of our members and have detailed what this means for you including details of reopening and resuming payments. You don’t need to do anything.

Make sure your contact details are up-to-date and keep an eye on your email inbox.

Update my details

By maintaining your membership with Active Nottingham, you’ll continue to benefit from our price-freeze promise, meaning you keep the same great value monthly fee you pay for your membership as you did when you joined.

Customers who have paid annually

If you have an annual membership, paid for in advance, it will be extended for the duration of the closure period for free, ensuring you don’t miss out on any entitlement.

Customers who Pay and Play

For any Pay and Play customers who had booked and paid for a session, you will receive a refund or credit for a future session of the same activity. Our team will be in touch with you shortly.

Please bear with us while we work through inquiries at this busy time

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