New Barriers and Turnstiles

To help everyone prepare and ensure a smooth experience when visiting our leisure centres, here’s a quick refresher on the correct entry process: 

Booking Your Visit 

• Please book your activity online before arriving wherever possible. 

• If you haven’t booked in advance, you can book at reception before entering. 

Scanning In 

• All customers must scan their card, wristband, fob, or digital pass at the turnstile before entering (regardless of whether the gate is open or closed). 

• You must have a valid booking and scan in for every visit. 

Additional Information for Health Suite Users
Customers attending the Health Suite will need to collect a Health Suite wristband from reception before scanning in. 

This wristband includes the door access code, so even if you’ve prebooked online, you’ll still need to pop to reception to collect it. (We’re continuing to review this process and will update customers if improvements are made.) 

Why This Matters
The new controlled-access system will: 

• Improve customer flow 

• Enhance safety within the building 

• Help staff manage sessions more effectively 

Thank you for your cooperation as we upgrade our facilities to improve your experience.