Following an extensive tender process, the new Leisure Management System (LMS) will be provided by Legend by Xplor.
The transition is currently planned for 14 June 2023. Should things change, we will advise here.
The new changes will enhance your experience and make managing your membership with us even easier. The changes include:
- Faster sign-up process if you wish to join as a member
- Effective communications platform via email, push notifications and SMS
- View, join and pay for any Active Nottingham membership options via the App and website
- Easier to view, book and pay for classes or activities whenever it suits you and, on any device (subject to minimum device requirements)
- View, manage and update your personal details
- Log in using email and password (you will need to reset your password to use the new system and reminders will be sent out in due course advising when to do this)
- Integrated social sharing options which allow you to share details of your bookings with friends and family
If you no longer have an Active Nottingham membership or account, you will need to create a new one.
Membership numbers will not change for existing members who joined Active Nottingham prior to the 5th June 2023.
Members who join Active Nottingham between 5th and 13th June will be given a temporary membership number until we transition to the new system on 14th June, when a new membership number will be issued.
Your Direct Debit will transfer across to the new system and your Direct Debit will be taken on the normal date. E.g. the 5th of the month.
Yes. With the new system, all users will need to register for Online Services to be able to book activities via the app or the website booking portal.
We will be contacting members to provide them with an email copy of their membership ID and ask them to keep this safe, as it'll be required when we transition to the new system.
If you haven't received your email, you can locate your membership number within the Active Nottingham app (click the three white lines in the top left corner and select "Accounts" from the menu. Your membership ID will be listed under your email address.
Full instructions on how to register for Online Services will be communicated closer to the 'Go-Live' date, 14 June 2023.
Users will still be able to book 7 days in advance, however, due to the transition of the systems on the 14 June this will only be available via our Customer Service Team or directly with your local leisure centre (you may notice classes are not showing in advance on the app/online, if this is the case please speak to your local centre or the Customer Service Team to book/cancel). Please be advised there may be a delay to your call if contacting the Customer Service Team.
Should you need to book/cancel sessions for 13 June, please do so before Monday 12 June. From 14 June you will be able to book in advance as usual.
Please do not change your personal details between 5 and 13 June. If you do, you will need to change your details again from 14 June 2023.
We are updating the app so it's easier to navigate for users and transitioning to the new Leisure Management System provider.
The app and online services will be unavailable from Tuesday 13 June to 12 noon on Wednesday 14 June so we can make the necessary changes.
You will continue to use your registered email, but you will need to re-register to use online services with the new system (from 14 June). Details on how to do this will be provided closer to the time.
Yes, we are currently in the process of updating the HomePortal which will complement our new system.
Access to the HomePortal will be unavailable from 7 June for a period of 10-14 days whilst migration takes place.
If you/your child is currently enrolled in one of our Swim School classes, they will transfer to our new system.