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Coronavirus (COVID-19) closures – click or tap here for information and updates

Our promise
to you

You don’t need to do anything, and you won’t be out of pocket because of the COVID-19 closure.
What this means

Our value promise

Following our closure announcement, we’ve been working hard to clarify all implications and take the best possible actions to benefit you and our staff. We are committed to providing value.

 

When we closed, we reassured you that you will not be charged for services you were unable to access. This means:

FREE membership suspensions

Credits for Pay and Play customers

We've got you covered

You don’t need to do anything, and you won’t be out of pocket.

By maintaining your membership, you also benefit from:

  • Our Flexible Fitness price-freeze promise
  • Keeping your place in our Swim School or Play Tennis coaching programme
  • No need to re-join – instant access as soon as we re-open

 

We recognise that you have already paid for membership weeks or activities before we closed. As well as not paying anything while we are closed, you will get your pre-paid membership weeks or activities when we re-open.

Stay home. Stay Active.

We've got all sorts to help keep you moving while our leisure centres are closed.
Explore

What this means for you

Customers who pay by Direct Debit

This includes Flexible Fitness membership agreements and rolling monthly memberships, Swim School, Notts Tots, and Play Tennis.

 

For customers paying monthly, we will NOT take any Direct Debit payments from you during the closure. Members will have full access as soon as we reopen, you will receive the two weeks you have already paid for in March once we reopen.

 

Before payments recommence, you will receive a personal communication confirming the start date and value of your Direct Debit payment.

 

Customers who paid upfront

For customers who have paid upfront for annual memberships, your end date will be extended by the length of the closure period.

 

Customers who Pay and Play

For any Pay and Play customers who had booked and paid for a session, you will receive a credit for a future session of the same activity.

 

All suspensions, extensions and credits, as well as refunds requested before 23.03.20, have been actioned, regardless of whether you have received a confirmation email. Any further requests for refunds or changes to membership must be made when we reopen.

 

We appreciate your patience and understanding, we look forward to welcoming you back soon.

 

Stay home. Stay safe. Stay active.

 

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